We accept the return of goods above and beyond existing statutory or contractually agreed obligations under the following (cumulative) conditions:
- only articles of the regular assortment
- up to 30 days after the date of invoice
- only reusable/marketable, unused goods (no disposable products) with undamaged packaging or defective goods
- a good’s value (net invoice price) of the goods to be accepted when returned (in good order and condition) amounting to at least €150
The Purchaser is responsible for freight charges for the return as well as hazards and risks of the return shipment. For the return of the goods in proper condition we charge a fee amounting to 25% of the net invoice price (reprocessing charges), at least €150 (net). Defective goods are credited without deductions. Rights of warranty for defects according to Clause 5 also remain unaffected.